Welcome
Community insights for professionals just like you!
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Every support team faces the same challenge: too many tickets, not enough time. When customers... The post Ticket Deflection Metrics: How to Prove Your Community Saves Money appeared first on Higher Logic.
When Eric Stieg interviewed for a community role, he didn’t expect a question about KPIs... The post Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg appeared first on Higher Logic.
Online communities have traditionally been seen as the place people go when they hit a... The post From Support to Strategy: How AI Is Pushing Online Communities to Evolve Into Industry Knowledge Hubs appeared first on Higher Logic.
Community and customer marketing share the same goal: building strong, lasting customer relationships. But too... The post The Case for Merging Community and Customer Marketing with Nicole Saunders appeared first on Higher Logic.
As community consultants we love to help businesses like yours engage with their audience through online communities. Wherever you're starting your community journey, we will help you take the next steps.
We are passionate about helping businesses engage with customers through online communities
General discussions
My EcoSmart Home Assistant is having trouble connecting to Wi-Fi
We're designing a new API gateway and need recommendations for secure authentication methods. Should we use JWT, OAuth2, or API keys? How do we balance security with developer experience?
Our application is experiencing performance issues during peak traffic. Looking for advice on database optimization strategies, including indexing, query optimization, and caching approaches. Any experience with handling similar scaling challenges?
We need to add real-time collaboration features to our document editing platform. What are the recommended approaches for handling concurrent edits, conflict resolution, and maintaining consistency across multiple users?
Our team is transitioning from a monolithic to microservices architecture. What are the key considerations for scaling? Specifically interested in service discovery, load balancing, and handling inter-service communication efficiently.
We're getting more requests from enterprise customers about SSO implementation. They're asking for support for various identity providers (Okta, Azure AD, Google Workspace). What's the best approach to implement SSO that's both secure and scalable? Should we support multiple providers from the start or focus on one…
Enhanced security features are crucial for protecting our data. Multi-factor authentication, encryption, and regular security audits would ensure compliance with industry standards. Could these features be prioritized in future updates?
Implementing AI-powered customer support features, like chatbots and automated ticketing systems, would help us resolve issues quickly and efficiently. This would improve customer satisfaction and reduce the workload on support teams. Is this something you're considering?
A mobile app for your software would be a game-changer. Being able to access data and perform key tasks on the go would be so convenient. Could you develop an app for both iOS and Android platforms with a user-friendly interface?
I think having advanced analytics and reporting features would be incredibly beneficial. Customizable dashboards, real-time data visualization, and predictive analytics could provide us with deep insights into our data. Are there any plans to develop these features?
